Twilio SMS
Twilio is the world's leading cloud communications platform powering SMS, voice, and messaging APIs. Integrated with AdvancedCare, Twilio SMS enables healthcare practices to send automated appointment reminders, medication alerts, test result notifications, and two-way patient messaging at scale. With programmable APIs, global reach, and carrier-grade reliability, Twilio transforms how practices communicate with patients through text messaging.
Programmable SMS
Send and receive SMS messages via powerful REST APIs with global reach
Developer-Friendly
Comprehensive APIs, SDKs, and documentation for rapid integration
High Deliverability
99.95% uptime SLA with intelligent routing and carrier optimization
Key Features
Automated Patient Notifications
Twilio SMS automates critical patient communications reducing no-shows and improving engagement. Appointment reminders send 24-48 hours before scheduled visits with confirmation options. Medication reminders ensure patients take prescriptions on time with personalized schedules. Test result notifications alert patients when lab work is available through the patient portal. Billing reminders notify patients of outstanding balances or upcoming payment due dates. Follow-up care messages deliver post-visit instructions, wound care steps, or exercise routines. Vaccination reminders keep patients current on immunizations and boosters. All messages can include two-way communication allowing patients to reply with questions or confirmation. Smart scheduling sends messages at optimal times based on patient preferences and time zones.
Two-Way Patient Messaging
Enable real-time text conversations between patients and staff with Twilio's bidirectional messaging. Patients text questions to your practice number and staff respond from a unified inbox. Conversation threading keeps message history organized by patient. Smart routing directs incoming texts to the appropriate department or provider. Automated responses handle common questions like office hours, address, or appointment policies. Escalation workflows flag urgent messages requiring immediate attention. Message templates speed up responses for frequently asked questions. Scheduled messages let staff compose replies and send them at specific times. Delivery receipts and read status show when patients receive and view messages. Opt-out management automatically handles STOP requests for compliance.
Enterprise Features & Analytics
Twilio provides enterprise-grade capabilities for healthcare organizations at any scale. Dedicated short codes ensure high throughput for mass notifications and campaigns. Long codes (10-digit numbers) support conversational messaging and local presence. Toll-free numbers work across all carriers for universal reach. Message queuing handles high volumes during emergencies or outbreak notifications. Geographic routing optimizes delivery through regional carriers. Fallback logic retries failed messages automatically. Real-time analytics track delivery rates, response rates, and engagement metrics. Message logs provide audit trails for compliance. Cost tracking monitors usage and spending per department or campaign. Webhooks trigger workflows based on message events like delivery, failure, or reply.
Platform Capabilities
REST APIs
Send SMS programmatically with simple HTTP requests and webhooks
Global Reach
Send messages to 180+ countries with local number support
Short Codes
High-volume messaging with 5-6 digit dedicated numbers
MMS Support
Send images, videos, and files via multimedia messaging
HIPAA Compliance
BAA available with encrypted messaging for healthcare communications
Analytics Dashboard
Real-time metrics on delivery rates, costs, and message performance