Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as:
- Contact information (name, email address, phone number)
- Account credentials and profile information
- Healthcare practice information and settings
- Support communications and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software solutions
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information in the following circumstances:
- With your consent or at your direction
- With service providers who assist us in operating our platform
- To comply with legal obligations or protect our rights
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security assessments, and restricted access to personal information.
5. HIPAA Compliance
For healthcare providers subject to HIPAA regulations, AdvancedCare maintains appropriate safeguards for protected health information (PHI) and will enter into Business Associate Agreements as required by law.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt-out of certain communications
- Request a copy of your data
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookie settings through your browser preferences, though this may affect some functionality.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@advancedcare.com