PRIVACY POLICY
This Privacy Policy applies to the mobile application (app) and advancedcare.com (website) operated by advancedcare Network Inc. (“advancedcare”, “us”, “our” and “we”). If you visit or shop with advancedcare, you accept this privacy policy. Please read it carefully. BY USING THIS APP AND THE SERVICES OFFERED THROUGH IT, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND ALL RELATED POLICIES, CONDITIONS, AND GUIDELINES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU MAY NOT USE OUR APP. advancedcare Network Inc. is a company with offices in Toronto, Ontario (Canada) and Los Angeles, California (USA). Please review our other policies posted on our App. These policies also govern your visit to and use of our App and related applications. We reserve the right to make changes to our App, policies, and this Privacy Policy at any time. Any changes or revisions will be effective immediately upon their posting on our app. Your use of advancedcare will be subject to the version of the Privacy Policy posted on this app at the time of such use. Accordingly, you are advised to review this Privacy Policy prior to using advancedcare.YOUR CONTINUED USE OF OUR APP FOLLOWING THE POSTING OF ANY CHANGES OR REVISIONS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR REVISIONS. IF YOU DO NOT AGREE TO ANY CHANGES OR REVISIONS TO THIS PRIVACY POLICY, YOU MAY NOT USE OUR APP AND ARE TO DISCONTINUE USE OF THE APP IMMEDIATELY.
Personal Information We Collect
We collect personal information in a number of ways in connection with your use of our app. The personal information we may collect includes:
- User account information, such as username, email and password. User account information may also include information provided to us by Facebook or Twitter when you register with advancedcare through those apps;
- Billing and shipping information such as your name, address, and telephone number;
- Address book including information around contact’s contact information, birthdays and other event data.
- We use a third party payment management solution, Stripe, to collect your credit card information and processes your payment. Find Stripe’s privacy policy here: https://stripe.com/privacy; and data regarding your use of our app, such as which pages you viewed and what features you used.
Use of Personal Information
We generally use your personal information for the following purposes, and otherwise with your consent or as permitted or required by applicable law:
- Communicating with you and providing you with information about the use of our app;
- Customizing the advertising and content you see;
- Improving the performance and utility of our app;
- Generally managing and administering our business;
- Preventing and prosecuting fraud; and
- Meeting legal, regulatory, insurance and security requirements.
Log Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. Please see the section regarding Location Information below regarding the use of your location information and your options.
Location Information
We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.
Behavioral Remarketing
Advancedcare Network Inc. uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217 Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc. You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy Do Not Track Disclosure We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Compliance With Laws We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service. Security The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children’s Privacy Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Google Services Disclosure
The following disclosure is provided for users of AdvancedCare’s ClinicCalendar sync features with Google Calendar. ClinicCalendar’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements as per the https://developers.google.com/terms/api-services-user-data-policy.
Disclosure of Your Personal Information
We may disclose your personal information in the following circumstances, and otherwise with your consent or as permitted or required by applicable law:
- We will disclose your name, address and telephone number to merchants offering products and services on our app as required for them to ship to you the product or service you have purchased and for the purpose of handling returns and addressing warranty claims;
- To third parties as we deem necessary or appropriate to prevent, limit or otherwise prosecute fraud; and
- As necessary to meet legal, regulatory, insurance, audit and security requirements.
Cookies and Tracking Devices
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use both session ID cookies and persistent cookies on our webapps and applications. We use session cookies to make it easier for you to navigate our app. A session ID cookie expires when you close your browser. We set a persistent cookie to only store your login ID, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance their experience. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use the app, but you will not be able to use areas or features that require a login. The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company and service providers may use session ID cookies to make it easier for you to navigate or sign-in to the app. We and our third party web analytics providers also employ a software technology called clear gifs (also known as web beacons or web bugs), that help us better manage content on the app by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Service Providers
We use the services of various third party companies and contractors (referred to here as “service providers”) in the conduct of our business. These service providers provide us with information technology services for our software applications, marketing and survey services and other essential services. These service providers may, from time to time, collect, use, store, disclose and process personal information on our behalf. These service providers are located in Canada and the United States and, as a result, your personal information may be stored, processed or transferred into or out of these countries. We take all reasonable measures and precautions to protect your personal information when it is being handled by our service providers. If you wish to obtain more information on our use of service providers and our policies and practices regarding such service providers, please contact us as set forth below.
Business Transactions
We may use and disclose your personal information in connection with the proposed or actual financing, sale or other business transaction involving part or all of our business or assets. Such use and disclosure would be for the purpose of allowing third parties to determine whether to proceed with the proposed transaction, and if the transaction proceeds, for the purpose of completing the transaction. Assignees or successors to our business or assets may use and disclose your personal information for the purposes described in this policy.
Your Consent
By providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified in this policy or otherwise at the time of collection. You may withdraw your consent to our collection, use or disclosure at any time, provided that if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.
Modification Of The Service And User Terms
Advancedcare reserves the right, at its sole discretion, to modify or replace any of these terms, or change, suspend, or discontinue the service (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. Advancedcare may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
Access and Contacting Us
If you wish to request access to your personal information or have any other questions, concerns or complaints regarding our personal information policies and practices, please contact us as follows: Data Privacy Officer Email:[email protected] This Privacy Policy was last updated on February 1, 2023