RingCentral
RingCentral is the leading unified communications platform delivering voice, video, messaging, and collaboration in one integrated solution. Integrated with AdvancedCare, it enables healthcare practices to communicate seamlessly with patients and staff through professional phone systems, video consultations, team messaging, and HIPAA-compliant communication channels that enhance care coordination and patient satisfaction.
Enterprise Phone System
Professional cloud phone system with advanced call routing and management
Video Meetings
HD video conferencing for telehealth visits with up to 200 participants
Team Messaging
Secure team collaboration with instant messaging and file sharing
Key Features
Cloud Phone System
RingCentral's cloud-based phone system transforms healthcare communication with enterprise-grade features accessible from anywhere. Multi-level auto-attendants greet callers professionally and route them to the right department. Skills-based call routing ensures patients reach qualified staff based on their needs. Call queuing manages high call volumes with custom hold music and estimated wait times. Hot desking allows staff to use any phone by logging into their extension. Mobile and desktop apps turn smartphones and computers into full-featured office phones. Call forwarding, simultaneous ring, and find-me/follow-me ensure important calls are never missed. Voicemail-to-email transcribes messages and delivers them to inboxes for quick response.
Video Conferencing & Telehealth
Deliver exceptional telehealth experiences with RingCentral Video. HD video quality ensures clear patient consultations with minimal latency. Virtual waiting rooms allow patients to check in before appointments and wait securely until the provider is ready. Screen sharing enables reviewing test results, x-rays, and treatment plans together. Interactive whiteboard facilitates collaborative care planning with patients and families. Recording capabilities document telehealth visits for compliance and reference. Breakout rooms support group therapy sessions and family consultations. Browser-based access requires no downloads for patients. Meeting analytics track telehealth utilization and patient satisfaction. HIPAA-compliant encryption protects all video communications.
Team Collaboration Tools
RingCentral Team Messaging transforms care coordination with real-time communication. Secure instant messaging enables quick staff communication without disrupting patient care. Team channels organize conversations by department, specialty, or project. File sharing lets staff exchange patient documents, schedules, and resources instantly. Task management assigns and tracks action items within message threads. Voice and video notes add context to text messages. @mentions ensure urgent messages reach the right people immediately. Message archiving maintains compliance records of staff communications. Desktop and mobile apps keep teams connected across locations. Integration with calendar systems schedules meetings and appointments directly from messages.
Platform Capabilities
Auto-Attendant
Multi-level automated receptionist with custom greetings and call routing
Call Analytics
Detailed reporting on call volume, duration, and quality metrics
Mobile & Desktop Apps
Full-featured communication apps for iOS, Android, Windows, and Mac
SMS/MMS Messaging
Send and receive text messages from business phone numbers
HIPAA Compliance
BAA available with encryption and security features for healthcare
Integration APIs
Connect with 300+ apps including EHRs, CRMs, and productivity tools